Kar Kare - Your Supermarket of Auto Dealer Sales Supplies since 1986
1-800-331-4836
Kar Kare - Your Supermarket of Auto Dealer Sales Supplies since 1986
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Frequenytly Asked Questions

HOW OUR SITE WORKS
      
  • How do I know my Ordering session is secure?
          
  • Do you use "Cookies"?
          
  • What is a "Cookie", anyway?
          
  • What does a "Cookie" do for me?
          
  • What if I have "Cookies" disabled?
          
  • Do I have to accept all "Cookies"?

    ABOUT OUR POLICIES
          
  • Whate are your Official Terms and Conditions?
          
  • Do you charge Sales Tax?
          
  • How do you ship your orders?
          
  • What are your Shipping/Handling charges?
          
  • Do you have a minimum order total?
          
  • Overruns or Underruns?
          
  • Production Time?
          
  • Changes or Cancellations?
          
  • Acceptable Art Work
          
  • What is your RETURN policy?
          
  • Do you sell or give information about me to others?

    PROBLEMS AND TROUBLESHOOTING
          
  • Why do some images disappear using Internet Explorer?
          
  • I get a message that 'Web Page Has Expired' - what do I do?
          
  • I order a product, but when I REVIEW my Shopping Cart, it's not there. What's wrong?
          
  • I have my Browser set to accept "Cookies", but I still can't place an order. What's wrong?
          
  • How do I review what's in my Shopping Cart?
          
  • How do I remove a product from my cart?
          
  • I set the quantity to zero, but the product is still in my cart. What's up?



    HOW DO I KNOW MY ORDERING SESSION IS SECURE?

    Your personal information is definitely secure, period. We employ the latest encryption technology in all areas of the site where you are asked to provide personal or sensitive information. To make sure you have the latest security features on your Browser, download and install the latest version of your favorite Browser, Microsoft Internet Explorer or Netscape Communicator.

    DO YOU USE "COOKIES"?

    Yes. Our site makes use of "Cookies" to keep track of you and your order while you browse our site. "Cookies" are in no way harmful to your computer system - this is simply the most effective way to provide quality service to our customers.

    WHAT IS A "COOKIE", ANYWAY?

    A Cookie is text which we're asking permission to store in your Browser's directory. If you agree by configuring your Browser to accept Cookies, then your Browser stores the text in a file on your hard drive. On most Browsers, the default settings enable you to accept Cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your Browser accepts Cookies.

    The Cookie we ask your Browser to store contains an ID number to track your Shopping Cart contents. It does not store any personal information such as your e-mail address, street address or phone number. And, when you do send personal information to us, it goes nowhere else - we do not sell or give lists or customer data to outside sources.


    WHAT DOES A "COOKIE" DO FOR ME?

    We use the Cookie to keep track of the items in your Shopping Cart. This is a common practice on the Web ... almost every site which offers online ordering uses Cookies. One important thing to remember - every Web site's Cookies are unique, which means that the Cookie we send your Browser cannot be read or used by any other site.

    WHAT IF I HAVE COOKIES DISABLED?

    Sorry, but if you disable Cookies on your Browser, you will not be able to purchase any products online.

    DO I HAVE TO ACCEPT ALL "COOKIES"?

    The answer is "No". Depending on the Browser you're using, here are the general procedures to change your settings:

    If you're using Firefox (or Netscape 4 or higher) choose Edit and then Preferences on your top navigation bar. Once in Preferences, click on Advanced located on the tree. This will give you four options to regulate Cookies.

    If you're using Microsoft Internet Explorer 4 or higher choose View and then Internet Options on your top navigation bar. Once in Internet Options, click on the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate Cookies.


    DO YOU CHARGE SALES TAX?

    Sales tax is automatically added to all orders shipped to an address within the state of California. Distributor Members who submit a Resale License and Tax Exempt Certificate will not be charged sales tax.

    HOW DO YOU SHIP YOUR ORDERS?

    All orders are shipped from Yorba Linda, California, by UPS or FedEx; orders to destinations outside the United States are shipped by FedEx Worldwide. Please contact us by telephone at 714-891-1497 WITH YOUR ONLINE ORDER NUMBER if you have special or different requirements.

    WHAT ARE YOUR SHIPPING CHARGES?

    When you finish browsing our on-line catalog and place your order, the Shipping and Handling will then be calculated automatically, based on the FedEx charges for the total weight of the merchandise you are ordering, the class of service you are requesting, and the destination ZIP code.

    If we have an item in stock, it will be shipped immediately. Different items within one order may be shipped separately and you will be informed of any such delay; there are no additional Shipping and Handling charges should we have to split your order. Foreign shipping charges will be added as necessary.

    DO YOU HAVE A MINIMUM ORDER TOTAL?

    For registered Distributors, we require a minimum order total of $150.00 (excluding shipping charges and sales tax).
    All Discount Codes are valid for orders with a minimum total of $100.00 (excluding shipping charges and sales tax).

    Production Time?

    Every effort is made to ship the exact quantity you order. However, we reserve the right to ship and charge for up to 10% under or over your requested quantity.

    Production Time?

    Production time does not begin until signed proofs are approved and received by Kar Kare.

    Changes or Cancellations?

    Changes to orders in progress may require additional charges and/or time. You will be billed for actual work performed on orders which are cancelled after work has started.

    Acceptable Art Work?

    LAYOUT - Please provide a detailed layout indicating imprint location, orientation, copy positioning, typeface, typestyle (caps, bold, italics), type size, etc.
    CAMERA READY ART - We require a black and white original, printed at a minimum of 600 dpi, that has crisp, sharp edges and needs no further touch up. We cannot use pre-screened/pre-tinted art work or halftones or photo copies.
    E-MAIL REQUIREMENTS - Digital art can be sent to CustomerService@KarKare.com. Adobe Pagemaker, Adobe Acrobat and MS Word type files. These formats include eps, ai, jpg, bmp, pfd and psd. Resolution should be 600 dpi.

    WHAT IS YOUR RETURN POLICY?

    Kar Kare guarantees 100% satisfaction. Before returning any merchandise, please call customer service at 714-891-1497 for return instructions. We will replace the product, issue a credit or offer a refund. Returns will not be accepted after 30 days of receipt of your order. If damage should occur during shipment, the complete package must be retained for insurance purposes. Inspect all merchandise on receipt for damage. You should file any damage claims with the carrier within 10 days.

    WHAT ARE YOUR OFFICIAL TERMS AND CONDITIONS?

    THE KAR KARE GUARANTEE: At Kar Kare, we promise to conduct business with you as professionals, on the highest plane of mutual courtesy, integrity and trust. You will receive friendly, courteous awesome service. You will be respected and not taken for granted. We pride ourselves on providing the absolute best quality products so that you can get real benefit and value when you purchase from Kar Kare.

    PRICES/F.O.B.: All prices are net F.O.B. our warehouse, unless otherwise specified.

    CREDIT CARD ORDERS: Kar Kare accepts Visa, MasterCard and American Express for your convenience.

    CUSTOM MERCHANDIZE: Our catalog indicates approximate production time for custom merchandize. Production time does not begin until proofs are approved. Depending upon the product, custom orders will be delivered in 4 to 6 weeks.

    CHECK/MONEY ORDER ORDERS: Make all checks payable to: Kar Kare Company. Orders paid by Cashiers Check or Money Order will be shipped within 24 hours of receipt of payment. Our 10% on-line discount does not apply to check or money order orders.

    SHIPPING: Most orders sent within the continental United States will be shipped FedEx ground service. Expedited air shipments are available. Please specify method of shipment when ordering (overweight and dimensional weight packages may be an additional charge). Shipping charges will be automatically added to your on-line order.

    INTERNATIONAL ORDERS: All international orders must be paid at the time of sale, or in advance, in U.S. currency. Credit cards are honored if issued by a U.S. bank or lending institution. Cashiers' checks or money orders must be received prior to shipment and must be drawn on a U.S. bank. Wired funds must be received prior to shipment, call for wiring instructions. Check your order as soon as you receive it and notify us immediately if there is a problem. Depending upon your location, additional shipping charges may apply.

    PRICING: We reserve the right to change prices without notice, due to material and labor increases, increased regulatory costs or other cost increases beyond our control.

    RETURNS: Kar Kare guarantees 100% satisfaction. Before returning any merchandise, please call customer service at 714-891-1497 for return instructions. We will replace the product, issue a credit or offer a refund. Returns should be made within 30 days after receipt of your order. If damage should occur during shipment, the complete package must be retained for insurance purposes. Inspect all merchandise on receipt for damage. You should file any damage claims with the carrier within 10 days.

    CHANGES OR CANCELLATION: Changes to orders in progress may require additional charges and/or time. You will be billed for actual work performed on orders cancelled in progress.

    QUESTIONS? Phone our Customer Service Department at 714-891-1497 Monday through Friday 8 am to 5 PM PST for questions or order status.


    WHY DO SOME IMAGES DISAPPEAR USING INTERNET EXPLORER?

    If you have difficulty viewing images using an Internet Explorer browser, make sure that you are viewing everything at 100%, and not reduced or enlarged. In the top right corder of the IE window is a white icon that looks like a "gear" - click on it, and select "Zoom" from the drop-down menu that appears. Make sure the black 'bullet' indicates 100% in the list. If not, simply click once on "100%" - and the disappearing images issue will be resolved.

    I GET A MESSAGE THAT 'WEB PAGE HAS EXPIRED' - WHAT DO I DO?

    This error message will be displayed by some browsers when a web page is dynamically generated - just click on the RELOAD button and everything will be fine. This DOES NOT indicate an error, a securiy breakdown, or the loss of any data.

    DO YOU SELL OR GIVE INFORMATION ABOUT ME TO OTHERS?

    We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site - it is not used or shared in any other way.

    I ORDER A PRODUCT, BUT WHEN I REVIEW MY CART, IT'S NOT THERE. WHAT'S WRONG?

    Do you have your Browser set to refuse Cookies? That could be why your Shopping Cart is reporting that it's empty. We uses Cookies to keep track of the items in your Shopping Cart. If you have Cookies turned off, the Shopping Cart can't function properly. If this is the case, you will need to set your Browser to accept Cookies.

    I HAVE MY BROWSER SET TO ACCEPT COOKIES BUT STILL CAN'T PLACE AN ORDER. WHAT'S WRONG?

    If you have your Browser set to accept Cookies but still can't add items to your Shopping Cart, you probably are having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.

    HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?

    At the top of each page there is a Shopping Cart icon ... click on it to see a list of the products you have placed in your Shopping Cart. You'll see a Merchandise Subtotal, the Shipping Charges, and the Grand Total.

    You can change the quantity of any product in your cart by changing the number in the "Quantity" column and clicking on "RECALCULATE".

    You can "put back" a product by changing the quantity to 0 (zero) and clicking on "RECALCULATE".

    When you're finished browsing, click on the "CHECKOUT/ALL DONE" button.


    HOW DO I REMOVE A PRODUCT FROM MY CART?

    Click on the Shopping Cart icon at the top of any shopping page. In the text box next to the product you want to "put back", change the quantity you've ordered to 0 (zero), and click on "RECALCULATE". The product you want to "put back" should be gone.

    I SET THE QUANTITY TO ZERO, BUT THE PRODUCT IS STILL IN MY CART. WHAT'S UP?

    If you are clicking on the "RECALCULATE" button in your Shopping Cart but the item is still appearing on your screen you probably are experiencing a cache problem. When you attempted to remove the item from your Shopping Cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.


    ORDER 24 HOURS A DAY, 7 DAYS A WEEK! ORDER ONLINE or BY FAX (714) 898-9336 or BY E-MAIL!
    ©Copyright 1997-2017 Kar Kare Company    3910-G Prospect Avenue Yorba Linda CA 92886    (714) 891-1497