THE KAR KARE GUARANTEE: At Kar Kare, we promise to conduct business with you as professionals, on the highest plane of mutual courtesy, integrity and trust. You will receive friendly, courteous awesome service. You will be respected and not taken for granted. We pride ourselves on providing the absolute best quality products so that you can get real benefit and value when you purchase from Kar Kare.~~We are pleased to offer a 10% discount on all on-line orders.

PRICES/F.O.B.: All prices are net F.O.B. our warehouse, unless otherwise specified.

CREDIT CARD ORDERS: Kar Kare accepts Visa, MasterCard and American Express for your convenience.

CUSTOM MERCHANDIZE: Our catalog indicates approximate production time for custom merchandize. Production time does not begin until proofs are approved. Depending upon the product, custom orders will be delivered in 4 to 6 weeks.

CHECK/MONEY ORDER ORDERS: Make all checks payable to: Kar Kare. Orders paid by Cashiers Check or Money Order will be shipped within 24 hours of receipt of payment. Our 10% on-line discount does not apply to check or money order orders.

SHIPPING: Most orders sent within the continental United States will be shipped FedEx ground service. Expedited air shipments are available. Please specify method of shipment when ordering (overweight and dimensional weight packages may be an additional charge). Shipping charges will be automatically added to your on-line order.

INTERNATIONAL ORDERS: All international orders must be paid at the time of sale, or in advance, in U.S. currency. Credit cards are honored if issued by a U.S. bank or lending institution. Cashiers' checks or money orders must be received prior to shipment and must be drawn on a U.S. bank. Wired funds must be received prior to shipment, call for wiring instructions. Check your order as soon as you receive it and notify us immediately if there is a problem. Depending upon your location, additional shipping charges may apply.

PRICING: We reserve the right to change prices without notice, due to material and labor increases, increased regulatory costs or other cost increases beyond our control.

RETURNS: Kar Kare guarantees 100% satisfaction. Before returning any merchandise, please call customer service at (800)331-4836 for return instructions. We will replace the product, issue a credit or offer a refund. Returns should be made within 30 days after receipt of your order. If damage should occur during shipment, the complete package must be retained for insurance purposes. Inspect all merchandise on receipt for damage. You should file any damage claims with the carrier within 10 days.

CHANGES OR CANCELLATION: Changes to orders in progress may require additional charges and/or time. You will be billed for actual work performed on orders cancelled in progress.

QUESTIONS? Phone our Customer Service Department Monday through Friday 8 am to 5 PM PST for questions or order status.

We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site - it is not used or shared in any other way.

Do you have your Browser set to refuse Cookies? That could be why your Shopping Cart is reporting that it's empty. We uses Cookies to keep track of the items in your Shopping Cart. If you have Cookies turned off, the Shopping Cart can't function properly. If this is the case, you will need to set your Browser to accept Cookies.

If you have your Browser set to accept Cookies but still can't add items to your Shopping Cart, you probably are having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.

HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?

At the top of each Shopping page there is a "REVIEW" button ... click on it to see a list of the products you have placed in your Shopping Cart. You'll see a Merchandise Subtotal, the Shipping Charges, and the Grand Total.

You can change the quantity of any product in your cart by changing the number in the "Quantity" column and clicking on "RECALCULATE".

You can "put back" a product by changing the quantity to 0 (zero) and clicking on "RECALCULATE".

Keep shopping by clicking on the "RETURN TO BROWSING" button.

When you're finished browsing, click on the "CHECKOUT/ALL DONE" button.

HOW DO I REMOVE A PRODUCT FROM MY CART?

Click on the "REVIEW" or "CHECKOUT" buttons at the top of any shopping page. In the text box next to the product you want to "put back", change the quantity you've ordered to 0 (zero), and click on "RECALCULATE". The product you want to "put back" should be gone.

I SET THE QUANTITY TO ZERO, BUT THE PRODUCT IS STILL IN MY CART. WHAT'S UP?

If you are clicking on the remove button in your Shopping Cart but the item is still appearing on your screen you probably are experiencing a cache problem. When you attempted to remove the item from your Shopping Cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.