HOW DO I KNOW MY ORDERING SESSION IS SECURE?
Your personal information is definitely secure, period. We employ the latest encryption technology in all areas of the site where you are asked to provide personal or sensitive information. To make sure you have the latest security features on your Browser, download and install the latest version of your favorite Browser, Microsoft Internet Explorer or Netscape Communicator.
DO YOU USE "COOKIES"?
Yes. Our site makes use of "Cookies" to keep track of you and your order while you browse our site. "Cookies" are in no way harmful to your computer system - this is simply the most effective way to provide quality service to our customers.
WHAT IS A "COOKIE", ANYWAY?
A Cookie is text which we're asking permission to store in your Browser's directory. If you agree by configuring your Browser to accept Cookies, then your Browser stores the text in a file on your hard drive. On most Browsers, the default settings enable you to accept Cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your Browser accepts Cookies.
WHAT DOES A "COOKIE" DO FOR ME?
WHAT IF I HAVE COOKIES DISABLED?
Sorry, but if you disable Cookies on your Browser, you will not be able to purchase any products online.
DO I HAVE TO ACCEPT ALL "COOKIES"?
The answer is "No". Depending on the Browser you're using, here are the general procedures to change your settings:
DO YOU CHARGE SALES TAX?
Sales tax is automatically added to all orders shipped to an address within the state of California. Distributor Members who submit a Resale License will not be charged sales tax.
HOW DO YOU SHIP YOUR ORDERS?
All orders are shipped from Huntington Beach, California, by FedEx Ground, 2nd Day or Next Day Air; orders to destinations outside the United States are shipped by FedEx Worldwide. Please contact us by telephone at (800)331-4836 WITH YOUR ONLINE ORDER NUMBER if you have special or different requirements.
WHAT ARE YOUR SHIPPING CHARGES?
When you finish browsing our on-line catalog and place your order, the Shipping and Handling will then be calculated automatically, based on the FedEx charges for the total weight of the merchandise you are ordering, the class of service you are requesting, and the destination ZIP code.
Every effort is made to ship the exact quantity you order. However, we reserve the right to ship and charge for up to 10% under or over your requested quantity.
Production time does not begin until signed proofs are approved and received by Kar Kare.
Changes or Cancellations?
Changes to orders in progress may require additional charges and/or time. You will be billed for actual work performed on orders which are cancelled after work has started.
Acceptable Art Work?
LAYOUT - Please provide a detailed layout indicating imprint location, orientation, copy positioning, typeface, typestyle (caps, bold, italics), type size, etc.
WHAT IS YOUR RETURN POLICY?
Kar Kare guarantees 100% satisfaction. Before returning any merchandise, please call customer service at (800)331-4836 for return instructions. We will replace the product, issue a credit or offer a refund. Returns will not be accepted after 30 days of receipt of your order. If damage should occur during shipment, the complete package must be retained for insurance purposes. Inspect all merchandise on receipt for damage. You should file any damage claims with the carrier within 10 days.
WHAT ARE YOUR OFFICIAL TERMS AND CONDITIONS?
THE KAR KARE GUARANTEE: At Kar Kare, we promise to conduct business with you as professionals, on the highest plane of mutual courtesy, integrity and trust. You will receive friendly, courteous awesome service. You will be respected and not taken for granted. We pride ourselves on providing the absolute best quality products so that you can get real benefit and value when you purchase from Kar Kare.~~We are pleased to offer a 10% discount on all on-line orders.
DO YOU SELL OR GIVE INFORMATION ABOUT ME TO OTHERS?
We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site - it is not used or shared in any other way.I ORDER A PRODUCT, BUT WHEN I REVIEW MY CART, IT'S NOT THERE. WHAT'S WRONG?
I HAVE MY BROWSER SET TO ACCEPT COOKIES BUT STILL CAN'T PLACE AN ORDER. WHAT'S WRONG?
If you have your Browser set to accept Cookies but still can't add items to your Shopping Cart, you probably are having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.
HOW DO I REVIEW WHAT'S IN MY SHOPPING CART?
At the top of each Shopping page there is a "REVIEW" button ... click on it to see a list of the products you have placed in your Shopping Cart. You'll see a Merchandise Subtotal, the Shipping Charges, and the Grand Total.
HOW DO I REMOVE A PRODUCT FROM MY CART?
Click on the "REVIEW" or "CHECKOUT" buttons at the top of any shopping page. In the text box next to the product you want to "put back", change the quantity you've ordered to 0 (zero), and click on "RECALCULATE". The product you want to "put back" should be gone.
I SET THE QUANTITY TO ZERO, BUT THE PRODUCT IS STILL IN MY CART. WHAT'S UP?
If you are clicking on the remove button in your Shopping Cart but the item is still appearing on your screen you probably are experiencing a cache problem. When you attempted to remove the item from your Shopping Cart your request did register, however the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser.
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